Refund policy
Digital-product refund rights can vary by location. This editable policy framework avoids limiting any mandatory consumer rights and should be finalised for the merchant’s jurisdiction.
Last updated: 30 September 2026Digital delivery
Orders provide access to downloadable digital content rather than physical goods. Please review the title, format, language, page or slide count and licence before purchasing.
Requesting help
If a file is missing, damaged, duplicated or materially different from its description, contact support with the order number and a clear description of the issue.
Review of requests
Eligible requests are reviewed using the order, payment and download records available to the store. Nothing in this policy removes rights that cannot legally be excluded in the customer’s location.
Resolution
Where appropriate, support may restore access, replace a file, correct an order or arrange another remedy required by the applicable policy or law.